@yllh703 wrote:
Just transferred my account from Fido yesterday around 8pm and having trouble with receiving calls and texts. I didn't receive successful transfer text from you yet so it doesn't seem working normally as it should be now.
My friend tried calling & texting me several times today and my phone doesn't receive any of these so far.
Followed all the procedure on your guidelines in order to set up a new account and transfer the number. Please let me know when I can receive a welcome message as a confirmation also wondering when my phone's calls and texts will be starting to work normally.
Anyone who has experienced similar thing just like me, would you please advise what I can do on my end now to make it work or improve. thanks.
Yes you should definitely have all the phone services working by now.
Can you try rebooting your phone. Another thing to try is to power off your phone, remove the SIM and wait 5 mins, re-insert the SIM and restart the phone.
If that doesn't work try submitting a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/
Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the rest of the prompts to finish.
