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Mayor / Maire

Re: No Service


@kierra5163 wrote:

I activated my account and now my phone says "No service" my phone is unlocked. Help!


Did you port your number from other provider to PM?

If yes, is your old SIM card still working?

If no, login to your PM self-serve account.  Is you account status active?

If yes, put the PM SIM card into different phone if you have access to another phone.

 

Which phone are you using?

A phone which supports only GSM signal will not work with PM.

Model Citizen / Citoyen Modèle

Re: No Service


@kierra5163 wrote:

I never cancelled my other sim card. Am i supposed too?


The line with the other carrier will be cancelled automatically when the port occurs.  You shouldn't cancel the other line, and in fact it needs to be a working line for the port to occur.

Oracle

Re: No Service


@kierra5163 wrote:

I never cancelled my other sim card. Am i supposed too?


No please do not cancel the old service.  If you do that, you will no longer be eligible to port the number.  We know one thing, your port has failed which is why the old service is still working.  I have a feeling the account set up on this end has faltered also which does correlate to no service.  Are you able to login to the self serve account to see what the status is?

Good Citizen / Bon Citoyen

Re: No Service

I ported my number. I am using a phone from telus with my old sim card in it currently 

Good Citizen / Bon Citoyen

Re: No Service

Yes, It says "Active" 

Model Citizen / Citoyen Modèle

Re: No Service

@kierra5163If your PM SIM doesn't start to work within a few hours of activation you may have a failed port, if you do then you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Re: No Service

Do I leave in my old SIM card in for the mean time?

Model Citizen / Citoyen Modèle

Re: No Service

@kierra5163Yes, as long as it keeps working then the number is still registered to Telus. Once it stops working you can switch it for your Public Mobile SIM.

Good Citizen / Bon Citoyen

Re: No Service

Thank you so much! 

Oracle

Re: No Service

@kierra5163  just to confirm your pm sim when inserted says no service?  and your selfserve account says active?

 

I ask because the PM sim should atleast work for outgoing calls, once activated failed port or not.

 

can you try the sim in a different phone?  try a manual network search?