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Good Citizen / Bon Citoyen

No Service

I activated my account and now my phone says "No service" my phone is unlocked. Help!

Town Hero / Héro de la Ville

Re: No Service

@kierra5163 Try restarting your phone. Did you move your phone number from another provider or get a new number?
Oracle

Re: No Service

@kierra5163, does your online account show active status with the proper plan features?  Is your phone able to recognize that there is a SIM card inserted? 

Good Citizen / Bon Citoyen

Re: No Service

I have restarted a few times! I moved my phone number

Good Citizen / Bon Citoyen

Re: No Service

Yes it says active and yes it recognizes that it is in there 

Town Hero / Héro de la Ville

Re: No Service

@kierra5163 Try your old SIM card, the port may not have gone through yet. And check your self-serve account status as @will13am suggested and make sure it says it's active.
Good Citizen / Bon Citoyen

Re: No Service

my old sim card still works 

Town Hero / Héro de la Ville

Re: No Service

@kierra5163 Use your old card until it stops working, then put in your PM SIM and restart your phone. It should be working then.
Good Citizen / Bon Citoyen

Re: No Service

I never cancelled my other sim card. Am i supposed too?

Town Hero / Héro de la Ville

Re: No Service

@kierra5163 No, keep your old account active until the number is moved, then your old account will be closed automatically. You don't need to contact your old provider to port your number.