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Mayor / Maire

Re: No Data - how to restore?


@stonechucker wrote:

What do you mean by 'only uses data when roaming'?

@stonechucker my gut feeling is that by "roaming" @jackieciciretto means "out and about, away from home Wi-Fi coverage", rather than literal cellular roaming (being outside your home country).  At least, that's the only context in which their statements make sense.  


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Good Citizen / Bon Citoyen

Re: No Data - how to restore?

correct.  out an about away from wi-fi coverage

Good Citizen / Bon Citoyen

Re: No Data - how to restore?

I checked her transaction history...and she is on the 30 day $30 plan which inlcudes 500 MB.  Her phone shows that data usage is on and mobile network data is on....but she doesn't have access to any data.  She is not able to do any searches...the only thing she can do is text message and call people.  No facetime.  Please advise.  She would like to change her plan to increase data eventually...but I would like to have this resolved before doing so.

 

 

Good Citizen / Bon Citoyen

Re: No Data - how to restore?

further adding to my message above, prior to all of this she was able to receive pictures and whatsapp messages, and check the weather.  It was simple stuff...but now she has no accesss....and should as it's covered in her $30 monthly payments

Great Citizen / Super Citoyen

Re: No Data - how to restore?

I don't want to throw you off topic in case other members may have the answer, but I've seen alot about this the last month.

 

If it's an iphone check:

https://www.gottabemobile.com/ios-12-problems-5-things-you-need-to-know/

If not, disregard. One of the issues is loss of data connection.

 


@jackieciciretto wrote:

I checked her transaction history...and she is on the 30 day $30 plan which inlcudes 500 MB.  Her phone shows that data usage is on and mobile network data is on....but she doesn't have access to any data.  She is not able to do any searches...the only thing she can do is text message and call people.  No facetime.  Please advise.  She would like to change her plan to increase data eventually...but I would like to have this resolved before doing so.

 

 


 

 

Great Citizen / Super Citoyen

Re: No Data - how to restore?

@jackiecicirettocan you swap your sim card with your mother to see if the problem persists on your own phone? If it is then contact the Moderator (the link was given a few replies above) is the correct course of action. We are all just regular users of Public Mobile here.. if indeed it is a problem with your mom's account only the Moderators can assist.

Good Citizen / Bon Citoyen

Re: No Data - how to restore?

I've just send a message to the moderator.  She has an android phone.  Hope we get this resolved.

 

thanks for your guidance.

Great Citizen / Super Citoyen

Re: No Data - how to restore?

@jackieciciretto  I would suggest to downgrade your mom to either the $25 plan (with 1GB) or upgrade to the $35 plan with 1.5GB. Either way your mom will have a larger data bucket.

Town Hero / Héro de la Ville

Re: No Data - how to restore?


@jackieciciretto wrote:

I've just send a message to the moderator.  She has an android phone.  Hope we get this resolved.

 

thanks for your guidance.


@jackieciciretto  Is this a new phone that she is using? What's the make and model? If you dial *#*#4636#*#*  and select phone information what is listed under Data Network and preferred network type?

Good Citizen / Bon Citoyen

Re: No Data - how to restore?

how quick are moderators usually to respond?