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Great Neighbour / Super Voisin

New user and MMS not working

Hi,

I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN settings there isn't a "MMSC proxy" line, so I don't know where I should enter "74.49.0.18" I tried putting that number under "MMS proxy" and leaving "MMS proxy" blank, but in both cases I can't send a text message with a photo in it. How do I fix this? I took screen shots of my APN page to hopefully help someone give me an answer. Thank you very much!

Screenshot_20200325-213036_Settings.jpgScreenshot_20200325-213101_Settings.jpgScreenshot_20200325-213108_Settings.jpg


Accepted Solutions
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Mayor / Maire

Re: New user and MMS not working

For MMS proxy .. put this.

 

mmscproxy.mobility.ca.

 

On picture below. start with APN type and enter it and make sure others underneath APN type match yours.

 

Screenshot_20200217_152632.jpg

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: New user and MMS not working


@Allison3 wrote:

Hi,

I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN settings there isn't a "MMSC proxy" line, so I don't know where I should enter "74.49.0.18" I tried putting that number under "MMS proxy" and leaving "MMS proxy" blank, but in both cases I can't send a text message with a photo in it. How do I fix this? I took screen shots of my APN page to hopefully help someone give me an answer. Thank you very much!

 


Put those numbers back in MMS proxy and add ,mms to APN Type.

Highlighted
Mayor / Maire

Re: New user and MMS not working

For MMS proxy .. put this.

 

mmscproxy.mobility.ca.

 

On picture below. start with APN type and enter it and make sure others underneath APN type match yours.

 

Screenshot_20200217_152632.jpg

View solution in original post

Highlighted
Mayor / Maire

Re: New user and MMS not working

@Allison3 

Make sure data is turned on and you have the correct APN settings.

 

APN.PNG

 

Instead MMSC Proxy use MMS Proxy and leave APN Type blank (remove default)

Great Neighbour / Super Voisin

Re: New user and MMS not working

Thank you so much for your fast response. You fixed my problem!

Highlighted
Mayor / Maire

Re: New user and MMS not working

@Allison3  Glad you got it working. 

 

Welcome to Public Mobile 🙂