@Muldersarah28, if you have not completed a number change in the past 30 days, the problem could be due to finicky self serve portal. Try clearing browser cache, using incognito mode. In the worst case, contact the moderator team to seek their support. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
