Hi @Giovannijefe,
Have you tried restarting your phone? If after restarting your phone and it still does not work, I would recommend you to send a message to the Moderators via the link below, be sure to include your account details such as account number, phone number, and pin:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Also, please edit your original post to remove your personal phone number as this is a public community.
