New activation doesn’t receive calls

[Lambadabam]

Hey all,

New to PM, new activation today, migrated number from Rogers.

Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. 
Does this just need a bit more time? It hasn’t been long (almost an hour?) just weird that only one thing isn’t functioning.

Thanks!

[benfatto]

@gamegizmo    "Outgoing calls for some reason tend to work a lot quicker"

Happens because PM does not need permission of the original carrier to update your phone number for outgoing calls.  

[gamegizmo]

I've had 3 other friends complain of similar issues, but it really is just a waiting game.  Outgoing calls for some reason tend to work a lot quicker than incoming in the case of the 3 friends I mentioned.

It isn't unique to just Rogers either as one of them switched from Bell.  It does take a few hours for the port to be finalized.  It is odd that outgoing works, while incoming does not, but that is just the way it works.

[BKNS27]

@Lambadabam 

Welcome to PM, great that everything worked for you. Yes, normally it takes awhile for porting your old number from Rogers after rebooting your phone.

[HALIMACS]

Awesome!!!

Usually, with Public Mobile, time is of the essence.

Welcome to Public Mobile

[Lambadabam]

Works now! Just needed another minute is all.

Have a great long weekend everyone!

Cheers

[Lambadabam]

Thanks for all the quick replies.

Switched back to the Rogers SIM and it is no longer in service. I did get the text during the activation process and approved the migration from the Rogers SIM before putting in the PM SIM.

Back to the PM SIM now. Did a few reboots and airplane mode to force it to reconnect. Got off the wifi and everything still working except receiving calls. Just getting a this line is not in service message.

I’m thinking it just needs more time to complete so I’ll do a reboot and try it every once in a while until it either kicks in or too many hours have passed and feel that it’s time to escalate.

Thanks again for all the help and support!

[esjliv · Accepted solution]

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@Lambadabam wrote:

Hey all,

New to PM, new activation today, migrated number from Rogers.

Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. 
Does this just need a bit more time? It hasn’t been long (almost an hour?) just weird that only one thing isn’t functioning.

Thanks!

---

@Lambadabam ,

Sounds like the normal porting process.

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[softech]

@Lambadabam   this is normal for porting

A full porting requires as much as 4 hours, usually quicker.

did you reply the Rogers SMS to confirm you are leaving?  you need to reply YES

After you replied YES, you can now put the PM SIM to a phone, reboot every 30 mins  until you receive calls no issue on your PM SIM

[hairbag1]

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@Lambadabam wrote:

Hey all,

New to PM, new activation today, migrated number from Rogers.

Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. 
Does this just need a bit more time? It hasn’t been long (almost an hour?) just weird that only one thing isn’t functioning.

Thanks!

---

Use the Rogers sim until it quits. When it quits working put in PM sim and port process should be succesfully completed.