@KW wrote:
I just activated my account, but cannot receive incoming call. I can make outgoing call
Anyone can help?
Thanks
@KWIf you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.
What is likely happening is the calls are being sent to your old sim card, if you need to receive calls put your old sim card in, until that stops working.
If the issue continues (more than 24 hours for cell phone, 48 hours for landline) you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message
I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
For more information about contacting a moderator Click Here
