cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown

yeah its a bad start ... not even a start I was told I could port in my number after getting setup but login is impossible ... so I can't imagine how bad this port and setup will be.   Why tell me a password that doesn't work. Why email reset forms that are expired ... why not answer my tickets and messages they are a day old .... hello SUPPORT are you there?

Tags (1)
Cornel_I
Customer Support Agent

Re: New account no selfcare 100% lockdown

Hi homephone,

 

Please be sure to follow the instructions sent to you no more than an hour ago in private, so that we can look into and take care of your MyAccount access.

 

Regards,

Cornel with PM

homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown

Thanks pal check my messages for support many contain all the info you have asked for since yesterday. Really now.

homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown

please maybe attened to my support requests .... the verification info has been in the PMs since yesterday... lets not pretend in public that they were not


@Cornel_I wrote:

Hi homephone,

 

Please be sure to follow the instructions sent to you no more than an hour ago in private, so that we can look into and take care of your MyAccount access.

 

Regards,

Cornel with PM


 

homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown


@Cornel_I wrote:

Hi homephone,

 

Please be sure to follow the instructions sent to you no more than an hour ago in private, so that we can look into and take care of your MyAccount access.

 

Regards,

Cornel with PM


Because you know I followed @CS_Agent 's instructions and the password provided didn't work

and well your instructions to provide verification info seemed redundant after how many of my messages contained it I did reply to your requests with the info again.

triciad
Good Citizen / Bon Citoyen

Re: New account no selfcare 100% lockdown


@Cornel_I wrote:

Hi homephone,

 

Please be sure to follow the instructions sent to you no more than an hour ago in private, so that we can look into and take care of your MyAccount access.

 

Regards,

Cornel with PM

Hi Cornel.  I am not completely a new customer but am having equal frustration.  The form submission addressing moderator in private auto capitalised & spaced out the email addresses.  Please fix that on your end for clarity sake.  I am locked out of my 2 existing accounts & can not set up the account on this newest number. 


 

homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown

Happy to report selfcare access after only 24hrs ... now the porting part of can proceed. I hope it doesn't take as long as selfcare accesss.

homephone
Great Citizen / Super Citoyen

Re: New account no selfcare 100% lockdown

 


@homephone wrote:

Happy to report selfcare access after only 24hrs ... now the porting part of can proceed. I hope it doesn't take as long as selfcare accesss.


@CS_Agenthas started the porting process as well YIPPY!

but its a landline which I am warned could take 2 days to hear back from the old phone company. Still i am HAPPY because my old monthly home phone bill (aprox$38) will now cover the cost of 3 months on public mobile's $15 plan after the auto pay bonus

 

My homephone was mostly used for inbound calls so this will be great at one third the price. Bonus features its portable and I will now get all those text messages people have been sending to the land line for years!

Tags (1)
iliketotalk
Mayor / Maire

Re: New account no selfcare 100% lockdown

@homephone hopefully it will go well good luck!!

RossN
Mayor / Maire

Re: New account no selfcare 100% lockdown

@homephone oh the joys of porting a landline,I have no doubt things will get a lot better for you once this is done most people have a great experience here good luck Smiley Happy

Need Help? Let's chat.