09-03-2019 07:53 PM - edited 01-05-2022 06:50 AM
Tried to sign up activate and port in one go but timed out many times
so I trusted I could port number in after but then could not access selfcare
reset password 3 times never saw an email now welcome email arrives but account is very locked and reset is not even an option anymore please help
this should be simple right?
09-03-2019 08:43 PM
@homephone I think you should share your experience with SIMon with Alan_K at this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Unveiling-our-exciting-support-enhancem...
They are looking for feedback and if you couldn't get the help you needed from SIMon then PM tech team should be made aware of that.
09-03-2019 08:33 PM
@homephone wrote:Simon is on the fritz today largely saying unavailable and walking me through the process I have already started (messaging the moderator_team) I hoped to see something new like you spoke of here but its the same old simon on this end.
Haha, so much for the improved SIMon. I hope you hear back soon, but I would recommend just retrying and getting another email reset request too while you wait for a response from the moderators. Good luck:)
09-03-2019 08:23 PM
Simon is on the fritz today largely saying unavailable and walking me through the process I have already started (messaging the moderator_team) I hoped to see something new like you spoke of here but its the same old simon on this end.
09-03-2019 08:22 PM - edited 09-03-2019 08:22 PM
@homephone wrote:Reset attempts now show message
Sorry, you've been locked out. Please contact Public Mobile for help.
You can send a request through SIMon now (the bubble with question mark bottom right of your screen. SIMon will be able to help you fill out the form fields quickly and you should get a faster response too from the moderators.
09-03-2019 08:21 PM - edited 09-03-2019 08:22 PM
@homephone they have a new system they started today. you have to talk to simon the robot and he will help open a ticket to talk with the moderators let us know how it works
09-03-2019 08:14 PM
Reset attempts now show message
09-03-2019 08:10 PM
Many welcome emails have arrived so many its insane but no reset password email.
09-03-2019 08:02 PM - edited 09-03-2019 08:04 PM
@homephone wrote:did this after reading other threads ... many time... after one hour I can maybe request pw again but so far never an email ... and the cycle continues
Check your junk folder and any other email accounts you may have.
One other point the reset email usually has a two hour window to reset your password, after that you have to request another reset.
09-03-2019 08:00 PM
did this after reading other threads ... many time... after one hour I can maybe request pw again but so far never an email ... and the cycle continues
09-03-2019 07:55 PM
@homephone hi wait an hour or so and try again with chrome in incognito mode after you reboot your computer the system is a little finicky