10-20-2021 02:55 PM - edited 01-06-2022 03:50 AM
I made a purchase of Public SIM last month on a $25/month plan. I haven't created my account on Public website yet but while I am trying to create one, it shows that my mobile number is not valid or has been already registered.
Also, on reviewing my credit card statement it shows an additional charge of $12.43 from Public Mobile on 12th Oct which I didn't initiate.
Please look into this matter and let me create a valid account of my own as I suspect some malicious activity.
Looking forward to your reply.
Thanks & Regards
Edit by Dunkman: removed personal information
Solved! Go to Solution.
10-20-2021 04:23 PM
I have raised a ticket, thanks a lot for the help really appreciate it.
10-20-2021 04:18 PM
@nssawhney wrote:Nope, I still cant get access or set up my account. I am posting the error which comes up when I enter my mobile number.
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
try Forgot your password visit Here link, and enter your email address,
if you not working Contact Customer Support Agent by CS_Agent ,
10-20-2021 04:15 PM
Alright, thanks a lot! 🙂
10-20-2021 04:14 PM
No they didn't set up anything and my phone does work. Thanks
10-20-2021 04:13 PM
@nssawhney follow what I posted earlier about Forgot Password link. If fails, please open ticket with PM to have them look into it and reset the credentials
10-20-2021 04:11 PM
Nope, I still cant get access or set up my account. I am posting the error which comes up when I enter my mobile number.
10-20-2021 04:06 PM
@nssawhney Has you issue been resolved? Whilst I appreciate your bravo, my post isn't the solution as I didn't provide one. Go back to that post and remove the solution. Perhaps one of the other responses has answered your question?
10-20-2021 04:01 PM
Sounds like you are already activated. Where did you buy the SIM card? Maybe they set you up. You don't need to specify a Plan to buy a SIM. Does you phone work? What carrier is your phone showing?
10-20-2021 03:13 PM
you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
10-20-2021 03:09 PM - edited 10-20-2021 03:09 PM
I read the post again, sound like you have activated the account but would like to create an My Account logon at : https://selfserve.publicmobile.ca/self-registration/ .
If that is the case, let me ask you, did you activated yourself or instore or a friend helped? Maybe they already created the My Account logon during activation?
Try to use the Forgot password link here: Public Mobile - Forgot Your Password?
and enter the possible email address you might have used. Once you got the correct email , it will ask you to answer the Security Question that was setup during activation
If you are unable to get through there, you will have to open a ticket with PM to have them reset for you
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
10-20-2021 03:02 PM - edited 10-20-2021 03:04 PM
@nssawhney Please update your post and remove the phone number. This is a open forum and you probably don't want to expose too much personal info
for the $12.43 , would it be the SIM card charge?
Also, just want to clarify, you are trying to port your number with activation?
I have checked your number, it is eligible for porting.
What exact error you got? do you mind to post the screenshot of the error?
10-20-2021 03:01 PM
@nssawhney Please click the 3 dots top right of your post and immediately edit/delete your name and number from your post as you're posting on an open public forum.
@Luddite @computergeek541 or @Dunkman available to edit OP's post please? Thanks.