New Number

[Jgruber]

Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile.  My Rogers account is still active.  I have not inserted my new SIM card with public Mobile into my phone yet. 

Thank you.

[Jgruber]

• Thanks very much I will try this now!

[Naepalm]

@Jgruber 

When I ported my mom's number over from Virgin all I did was Private message the MOD's. Wrote Port number over in the subject.

They asked me for:

• The phone number
• The account number
• The name on the account

After I gave them this information they ported the number over in less than 10 minutes and everything was up and running. Here is the link to private message if you have not already gone through the bot:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kselmak]

Hi @Jgruber 

You can contact moderators either directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or clicking on question mark

They can initiate your transfer.

There is no need to postpone using your new sim, you should insert it and test the service before you decide to transfer.

You may find out that you still need to contact your old provider to unlock your phone.

Welcome to public mobile

[Triguy]

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

[gpixel]

@Jgruber contact customer support here, type in "port request"

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST