08-25-2018 02:45 PM - edited 01-05-2022 12:40 AM
Hi There,
I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (then set the network back to auto).
I also tried PMing @CS_Agent last night but I haven't received any response yet. Is there other information I should be providing? Help would be so appreciated.
Thank you!
Solved! Go to Solution.
08-25-2018 07:10 PM
Thank you, everyone, for your responses! A factory reset was the answer. Much appreciated!
08-25-2018 03:00 PM - edited 08-25-2018 03:01 PM
@klala072 Check your APN type and have it set to "default" only. If that does not work, you might want to try resetting network settings or factory reset your phone.
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08-25-2018 02:56 PM - edited 08-25-2018 02:57 PM
@klala072 wrote:Hi There,
I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (then set the network back to auto).
I also tried PMing @CS_Agent last night but I haven't received any response yet. Is there other information I should be providing? Help would be so appreciated.
Thank you!
You need to do a network reset after switching provider before you are getting data.
After network reset, check your APN settings
https://apn-canada.gishan.net/en/apn/public-mobile
08-25-2018 02:49 PM - edited 08-25-2018 02:50 PM
I hope one of the many LG owners on here is coming along soon to give more insight.
There have been previous reports that said some LG phones need a network reset or, if that fails, a factory reset to work properly after switching providers. Don't forget to back up your stored information.