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New Activation, No Data

klala072
Great Neighbour / Super Voisin

Hi There,

 

I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (then set the network back to auto).

 

I also tried PMing @CS_Agent last night but I haven't received any response yet. Is there other information I should be providing? Help would be so appreciated.

 

Thank you!

4 REPLIES 4

klala072
Great Neighbour / Super Voisin

Thank you, everyone, for your responses! A factory reset was the answer. Much appreciated! 

NDesai
Oracle
Oracle

@klala072 Check your APN type and have it set to "default" only. If that does not work, you might want to try resetting network settings or factory reset your phone. 

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popping
Retired Oracle / Oracle Retraité

@klala072 wrote:

Hi There,

 

I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (then set the network back to auto).

 

I also tried PMing @CS_Agent last night but I haven't received any response yet. Is there other information I should be providing? Help would be so appreciated.

 

Thank you!


You need to do a network reset after switching provider before you are getting data.

After network reset, check your APN settings

https://apn-canada.gishan.net/en/apn/public-mobile

 

wetcoaster
Mayor / Maire

I hope one of the many LG owners on here is coming along soon to give more insight.

 

There have been previous reports that said some LG phones need a network reset or, if that fails, a factory reset to work properly after switching providers. Don't forget to back up your stored information.

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