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Mary_M
Retraité / Retired

Re: Network locked SIM card inserted

Good morning @afrose,

 

thanks for posting on our community!

 

How may we have the pleasure of assisting you? Please elaborate on the issue  🙂

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Poivre
Great Neighbour / Super Voisin

Re: Network locked SIM card inserted

I bought a samsung galaxy s6 edge in october off ebay its unlocked it was working fine until today i got this message and cannot recieve any calls invalid sim network locked Sim card inserted 

srlawren
Retired Oracle / Oracle Retraité

Re: Network locked SIM card inserted

@Poivre sounds like the seller has reported it lost/stolen, causing it to be blacklisted and unusable.  This unfortunately is a common scam on the used phone market.  You can verify by checking https://www.devicecheck.ca/check-status-device-canada/.  


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Mejiamark08
Great Neighbour / Super Voisin

Re: Network locked SIM card inserted

How to Unlocked The Network locked sim Inserted

srlawren
Retired Oracle / Oracle Retraité

Re: Network locked SIM card inserted


@Mejiamark08wrote:

How to Unlocked The Network locked sim Inserted


@Mejiamark08 get the phone unlocked by the original provider.


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JenniferE
Good Citizen / Bon Citoyen

Re: Network locked SIM card inserted

my samsung phone A5 with bell, put in a new card asked for sim unlock code then said it need network unlock PUK. in the settings and network it shows rogers. this was a bell phone the sims the company are providing are rogers and telus sims, i had tellus and rogers varify. when put into some phones it shows either or. on my note4 done the same day it shows PM. now the samsung a5 phone is unlocked and bell sim no longer works but the PM sim also does not work. also went back to kiosk to try a new sim. message shows same thing needs PUK

z10user4
Mayor / Maire

Re: Network locked SIM card inserted


@JenniferE wrote:

my samsung phone A5 with bell, put in a new card asked for sim unlock code then said it need network unlock PUK. in the settings and network it shows rogers. this was a bell phone the sims the company are providing are rogers and telus sims, i had tellus and rogers varify. when put into some phones it shows either or. on my note4 done the same day it shows PM. now the samsung a5 phone is unlocked and bell sim no longer works but the PM sim also does not work. also went back to kiosk to try a new sim. message shows same thing needs PUK


This is a confusing post.

Let's just look at Public Mobile. Do you have a SIM activated and showing active in your self-serve?

What exactly happens when you insert the SIM into your phone and turn it on?

 

Wonder_why
Deputy Mayor / Adjoint au Maire

Re: Network locked SIM card inserted

@JenniferE I believe your phone are locked, you need to get it unlock from Bell in order to work with PM

JenniferE
Good Citizen / Bon Citoyen

Re: Network locked SIM card inserted

My phone is UNLOCKED phoned to bell and the gave me the unlock key they also varified i am no longer with bell.

JenniferE
Good Citizen / Bon Citoyen

Re: Network locked SIM card inserted

unlocked yes and varified over the phone also provided the unlock key. I went back to PM kiosk in walmart got another sim, and changed sim and activated right there at store in front of rep. it showed it was a Telus sim then went home so frusterating. now under network ans sim it shows rogers again. this was a bell phone bell varified it was and is a bell phone but now no longer with bell as it is unlocked and sim is no longer active.

 

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