Need sim puk code to use sim

[Lanceg35]

I just put it in a s7 and it says need sim network puk code

[hxj140]

Is the phone unlocked?

If the sim is brand new, it should not be asking for a PUK code.

[popping]

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@Lanceg35 wrote:

I just put it in a s7 and it says need sim network puk code

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You need to send a private message to moderator to get hte SIM card PUK code.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wetcoaster]

Sounds like your phone is locked to the previous provider. Get in touch with them to get it unlocked.

Also, some people had success getting the unlock code through samsung.ca chat.