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Good Citizen / Bon Citoyen

Re: Need a replacement SIM card?

Thanks @imm1304 that's good news!

Good Citizen / Bon Citoyen

Re: Need a replacement SIM card?

I am using a sim card that I got about 10 months ago for the first time (been waiting for a good opportunity to switch providers). Is there a reason I should consider getting a new one or will the one I have be okay?

Mayor / Maire

Re: Need a replacement SIM card?

Hi @polisheagle--the existing SIM card you have is totally fine, you do not need to worry about replacing it.  This information is more helpful for folks that may have lost their phone (or had it stolen) with their existing SIM card in the phone, and now they need a new one.  For example.  


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Great Citizen / Super Citoyen

Re: Need a replacement SIM card?

Hello, 

 

I have been without network access for almost three days, I think it's because of faulty sim card. If I order a new sim card and expedite the shipping, will I get the sim card cost and shipping expenses reimbursed? 

Great Neighbour / Super Voisin

Re: Need a replacement SIM card?

hi..i have the standard size simcard i upgrade my phone i need a nano sim...do i need to order or pay for new sim?..pls help me.thank you 

Oracle

Re: Need a replacement SIM card?

Hi @krish2134!

 

If your current sim card was ordered within the last 15 months or so, its most likely a convrtible "triple-punch" sim card.  

 

You can push/punch-out the nano-sim from your existing sim card with a gentle push of the thumb.  

If not, you can use templates found online to cut your existing sim card to nano size as well.

 

If you prefer to get a new sim card, order one from here: https://store.publicmobile.ca/cart

It takes 1 to 2 business days by Xpresspost and costs $5.  Once you get the new sim card, you will have to sign into your selfserve account and click on "Plans and Add-ons" and then click on "Change sim" and then enter the new sim card's serial number.  

Great Neighbour / Super Voisin

Re: Need a replacement SIM card?

thanks for the help.I orderd new sim card 

Great Neighbour / Super Voisin

Re: Need a replacement SIM card?

 
Great Neighbour / Super Voisin

Re: Need a replacement SIM card?

I was wondering, in the original post it says that "just order one free of charge on our website", does that mean existing PM customers gets the replacement sim card cost of $5 waived? If so, how?

Good Citizen / Bon Citoyen

Re: Need a replacement SIM card?

Hi,

 

As far as I understand, for a long time SIM cards were free of charge. Then PM switched to a system where you paid $5 but got a rebate. However, they found that a lot of people were ordering the cards and not using them so now they just cost $5.

 

If you ordered yours before Oct. 17 then you would have been eligible for a rebate, but it had to be claimed by Nov. 18.

 

This post is just a little out of date.

 

tl;dr. They used to be free, that ended Oct.17/2016