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dckassian
Good Citizen / Bon Citoyen

Need a moderator @Moderator_Team

I need to speak with a Moderator about a sim card I got from London Drugs that the clerk broke the new Public Mobility sim card instead of my old Fido card. They gave me a new free sim card for Public but I need to change my account to reflect the new sim card so my phone with work. You can reach me at xxx-xxx-xxxx or xxxxxx@gmail.com - xxxxx

 

Edit: Personal information redacted by will13am.  Please do not post personal information in the public forum.

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Accepted Solutions
geopublic
Mayor / Maire

Re: Need a moderator @Moderator_Team


@dckassian wrote:

I need to speak with a Moderator about a sim card I got from London Drugs that the clerk broke the new Public Mobility sim card instead of my old Fido card. They gave me a new free sim card for Public but I need to change my account to reflect the new sim card so my phone with work. You can reach me at xxx-xxx-xxxx or xxxxxx@gmail.com - xxxxx

 

Edit: Personal information redacted by will13am.  Please do not post personal information in the public forum.


@dckassian  If you did not have a chance to setup selfserve and are unable to switch SIM card then you need to contact the Moderator Team explain what happened include the account#, the old broken SIM card and the new SIM card numbers and ask them to make the switch.

 

Click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

 

 

View solution in original post


All Replies
Dunkman
Oracle

Re: Need a moderator @Moderator_Team

@dckassian 

Please first remove your personal information from this public forum.

 

You can change your SIM card number in the self service account by yourself.  

Click on Plans and Add on tab

Click on Change SIM card tab.

Follow instructions

 

 

iliketotalk
Mayor / Maire

Re: Need a moderator @Moderator_Team

@dckassian Hello you are on a public forum Please remove your personal information click on the three dots top right hand corner and edit your post secondly in order to speak to a moderator you must click on the? Bottom right and put in a request with Simon to speak to a moderator

ddeep91
Town Hero / Héro de la Ville

Re: Need a moderator @Moderator_Team

@dckassian 

You can actually change your Simcard online.

Do you have access to  "My SelfServe" Account?   

Log into your self serve account and on the right side, you will see an option for  "Change Sim Card" as showing on the picture below.

Capture.PNG

Follow the steps and you can switch over to your new Simcard.

 

Staliger
Mayor / Maire

Re: Need a moderator @Moderator_Team

@dckassian you don't need mods for that. You can login to your self-service account and then click Change Sim Card there.

geopublic
Mayor / Maire

Re: Need a moderator @Moderator_Team


@dckassian wrote:

I need to speak with a Moderator about a sim card I got from London Drugs that the clerk broke the new Public Mobility sim card instead of my old Fido card. They gave me a new free sim card for Public but I need to change my account to reflect the new sim card so my phone with work. You can reach me at xxx-xxx-xxxx or xxxxxx@gmail.com - xxxxx

 

Edit: Personal information redacted by will13am.  Please do not post personal information in the public forum.


@dckassian  If you did not have a chance to setup selfserve and are unable to switch SIM card then you need to contact the Moderator Team explain what happened include the account#, the old broken SIM card and the new SIM card numbers and ask them to make the switch.

 

Click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

 

 

View solution in original post

dckassian
Good Citizen / Bon Citoyen

Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

I registered a FIDO phone number on Sunday and London Drugs broke the Public Mobility SIM card instead of the FIDO. They have given me a free SIM Card but I need to get it switch in the Public Mobility system before my phone will work!!!! I use my phone for business and have been without it for days!!!!

PLEASE CONTACT ME to swap SIM cards numbers on my account!!!!!!

 

[Personal data deleted ....... Luddite]

JoyLuck
Mayor / Maire

Re: Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

Choose the 3 vertical dots and edit your personal info out. This is a public forum.

 

@Luddite Could you please edit out personal info from the OP. TIA

 

dots.jpg

JoyLuck
Mayor / Maire

Re: Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

You can do this in self service. Change sim.

 

20sim5.jpg

ddeep91
Town Hero / Héro de la Ville

Re: Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

@dckassian 

Please remove your personal information as this is a public forum and you are giving your information to everyone! Public mobile does not have a call center.

 

Do you have access to  "My SelfServe" Account?   

Log into your self serve account and on the right side, you will see an option for  "Change Sim Card" as showing on the picture below.

Capture.PNG

Follow the steps and you can switch over to your new Simcard.

 

If you are still having problems, then you will need to submit a ticket to the Moderator Team.   Follow the Steps below:

 

To Submit a ticket,

Start a conversation with the Public's virtual assistant, SIMon Click The "?" at the bottom right corner.


This connects to the Autobot SImon.

  • Type "Moderator" and follow the prompts.
  • Click on the " Account Specific Question 
  • Afterward click on "No, I want a human
  • You will see a "Submit a ticket Click me!

Type a message describing the problem.

OR  

You can also >>>Click here<<< to connect with SImon and submit a ticket.

Need Help? Let's chat.