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Good Citizen / Bon Citoyen

My stepdaughter

My stepdaughter has not got any auto pay reward and she active sept 14 of last year plz help 

Model Citizen / Citoyen Modèle

Re: My stepdaughter

Has she been paying with a credit card or through vouchers?

Generally the $2 autopay reward is active immediately when you enter your credit card (and allow auto-pay, as @Alex888 noted). The first charge will be for the full amount, no discount. That autopay reward will then be put forward to your next charge, in addition to your continuing reward. So if you were on a $25 monthly plan, your credit card would be charged $25 plus tax ($28) on activation. The next month your charge would be $25 minus $2 for the first month’s autopay minus $2 for the current month’s renewal, plus tax.

Model Citizen / Citoyen Modèle

Re: My stepdaughter

Did she set up a credit card for auto-pay? It doesn't count if she just pays it early every month, even if she uses a credit card, it has to be authorized to automatically withdraw the funds when requested.

Model Citizen / Citoyen Modèle

Re: My stepdaughter


@Alex888 wrote:

Did she set up a credit card for auto-pay? It doesn't count if she just pays it early every month, even if she uses a credit card, it has to be authorized to automatically withdraw the funds when requested.


Exactly. That's how I set it up from day one and have had no issues with the rewards.

Deputy Mayor / Adjoint au Maire

Re: My stepdaughter


@Alex888 wrote:

Did she set up a credit card for auto-pay? It doesn't count if she just pays it early every month, even if she uses a credit card, it has to be authorized to automatically withdraw the funds when requested.


Wait, what?  No.... that's not right.  If AutoPay is enabled, the system should be applying the $2 AutoPay Reward regardless of how/when you add funds.

 

@Sarahmulder28 any chance you could go to the self-serve site for your stepdaughter's account, go into Payment --> Transaction History, and Search for the last 6 months?  A screen shot of this would help immensly with understanding what's going on.

 

Also, under Payment --> Make a Payment, is there a "Manage AutoPay" or "Register for AutoPay" option immediately to the right of the "One Time Payment" option?  It may or may not be there, and I've found that when the option is missing, it often means AutoPay isn't enabled for some reason.  If it says "Register for AutoPay", then it implies this isn't enabled.  In any case, I recommend you click on the "Manage my card" link (it's much smaller, below the "One Time Payment" option), then click on "Remove this credit card".  Then, click on the "Register for AutoPay" option under Payment --> Make a Payment.  Enter credit card and billing details, and click the Register button, and all should be good.

 

If you're missing AutoPay Reward credits (but you're seeing "Automatic Top-Up" in your Transaction History), then you'll have to contact the Moderators to make an adjustment for you...

Good Citizen / Bon Citoyen

Re: My stepdaughter

How do I take a screenshot with A5 2017

Good Citizen / Bon Citoyen

Re: My stepdaughter

She pay with both 

Highlighted

Re: My stepdaughter


@Sarahmulder28 wrote:

How do I take a screenshot with A5 2017


Volume down +power at same time

Good Citizen / Bon Citoyen

Re: My stepdaughter

It doesn't work 

Good Citizen / Bon Citoyen

Re: My stepdaughter

How do I add a screenshot