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Great Neighbour / Super Voisin

My sim card doesn't work

I've just insert my sim card. I can't make any phone call or receive any phone call and sms.

Deputy Mayor / Adjoint au Maire

Re: My sim card doesn't work


@georgiana322 wrote:

I've just insert my sim card. I can't make any phone call or receive any phone call and sms.


Did you activate your sim yet ?

Mayor / Maire

Re: My sim card doesn't work


@georgiana322 wrote:

I've just insert my sim card. I can't make any phone call or receive any phone call and sms.


@georgiana322 

 

When did you sign up? Did you just port in or open a new account? Is your phone compatible with the network? Is it unlocked? Not listed as lost/stolen?

What plan are you on? Does your account show active in self serve?

What happens if you call yourself? What happens if someone calls you? What happens if you call 611? Are you connected to the public mobile network? Have you tried turning air plane mode on, then off? Re-inserting sim? Inserting old sim (if you ported)? Manual network search does what?

You're going to have to provide us with all the details if you want some help.

Deputy Mayor / Adjoint au Maire

Re: My sim card doesn't work

@georgiana322 

here's an initial step to see if your phone is compatible with Public Mobile. Enter a few bits of information, then it'll tell you if the phone will work here...https://willmyphonework.net/

Let us know how you make out.

Great Neighbour / Super Voisin

Re: My sim card doesn't work

Thx

Great Neighbour / Super Voisin

Re: My sim card doesn't work

activated, but solved now, thx.

Model Citizen / Citoyen Modèle

Re: My sim card doesn't work

if u did everything correctly/the clerk did, then make sure the sim is corrrectly seated, reboot phone if u didnt already.