My port out failed as it was done on the same day my top up payment was due

[cealexander]

Ok Thank you.  I've done that.  Awaiting a response

[gblackma]

@cealexander porting closes the account use the private message link to contact them directly. Stay safe. 

[cealexander]

seems some is upset that I ported my number because now I can't sign into my account

[gblackma]

@cealexander if locked to Telus or Koodo contactt he moderators and ask them to unlock it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[cealexander]

another question ... how do I get my device unlocked?

[Anonymous]

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@cealexander wrote:

Thanks. I switched to the $15 plan.  Thing is I had auto pay on my account.  Seems the money was not withdrawn when the port request was made.   

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Well then you're kinda lucky that autopay happened to fail on you. Although perhaps it got a little confused.

Next time, be sure to transfer/port in the morning of your last day at the latest.

[cealexander]

Thanks. I switched to the $15 plan.  Thing is I had auto pay on my account.  Seems the money was not withdrawn when the port request was made.   

[Jb456]

Out of curiosity why are you leaving?

[gblackma]

@cealexander unless you are porting out to Koodo or Telus your plan must be active. Do an immediate switch down to the $15 plan and reactivate your account so that you can port your number out. Here's an article on switching plans. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan , sorry to see you go. Stay safe. 

[Anonymous · Accepted solution]

 @cealexander 

Then the account was officially inactive. You'll need to reactivate (switch to the $15 plan) and then port out in another say 28 days if you don't want to waste too much money.

Edit: the date at the top when active is always the day of the new term. We need to have autopay or sufficient funds _before_ that day.