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exceptions
Great Neighbour / Super Voisin

My plan has been changed without my knowledge

Who changed my plan? 


Accepted Solutions
ZfromVanC
Town Hero / Héro de la Ville

Re: My plan has been changed without my knowledge

Strange. Maybe message a Moderator to see if they have any insight:


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Earlier this week there was a bug with Autopay and people having their terms renewed early. it was fixed, but I wonder if your issue might be connected.

View solution in original post


All Replies
mimmo
Oracle

Re: My plan has been changed without my knowledge

what plan were you on, what is the new plan?  were you a legasy customer?

exceptions
Great Neighbour / Super Voisin

Re: My plan has been changed without my knowledge

I started with 10$ call and text plan. since January 2019.

on April 05 I can see it has been converted to 25$ plan, without my knowledge.

Tiprix
Model Citizen / Citoyen Modèle

Re: My plan has been changed without my knowledge

@exceptions that's weird.  Send a private mesage to the moderator, they should help clarify everything.

ZfromVanC
Town Hero / Héro de la Ville

Re: My plan has been changed without my knowledge

Strange. Maybe message a Moderator to see if they have any insight:


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Earlier this week there was a bug with Autopay and people having their terms renewed early. it was fixed, but I wonder if your issue might be connected.

View solution in original post

Mary_M
Retraité / Retired

Re: My plan has been changed without my knowledge

Hey @exceptions,

 

we'll be waiting for your private message and we will be more than happy to help 🙂

 

Best,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
exceptions
Great Neighbour / Super Voisin

Re: My plan has been changed without my knowledge

I have already sent a message.

 

srlawren
Retired Oracle / Oracle Retraité

Re: My plan has been changed without my knowledge


@exceptions wrote:

I have already sent a message.

 


@exceptions please keep us posted


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