cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Re: My phone number isnt mine

I HAVE AN ISSUE

just activated my public mobile sim card

my number has not been ported over

i registered my account old chatr number

and im unable to log in

plrase help

my chatr number is still active

im able to make calls using public mobile but no incoming using my old chatr number

Model Citizen / Citoyen Modèle

Re: My phone number isnt mine

@Cellsinator90

You should remove your phone number from your post, since it is a pubic forum.  

 

It looks like that your port has not yet completed.  It can take 2-3 hours to complete.  Continue to use your Chatr SIM/service.  

 

If it does not port over completely, you will need to contact moderator.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.  Also, include your Chatr account number, phone number and account holder name. 

 

Mayor / Maire

Re: My phone number isnt mine


@Cellsinator90 wrote:

I HAVE AN ISSUE

just activated my public mobile sim card

my number has not been ported over

i registered my account () old chatr number

and im unable to log in

plrase help

my chatr number is still active

im able to make calls using public mobile but no incoming using my old chatr number


If it's been more than a few hours, your porting request has failed.  Honestly, I believe that main reason that porting requests from Chatr fail is because of the fact that people do not use the account number for porting verification. IMEI and account PIN can be very problematic because IMEIs in the system may not be completely up-to-date and PINs can be forgotten or remembered incorrectly.  In, many seem to get confused between voicemail passwords and account PINs.

 

If it's been more than a few hours, you will need to get a Public Mobile moderator to help you.  But first, do yourself a favor and phone Chatr customer service and ask for your Chatr account number.  That is the only way to get it as they do not provide it from within the Chatr online account.

Mayor / Maire

Re: My phone number isnt mine

@computergeek541, thanks for assisting in this thread, but can you edit your post to remove the quoted personal info included?

 

I'm sure this was an accidental oversight!

Highlighted
Mayor / Maire

Re: My phone number isnt mine

@jamesschmidtif it was a new number chances are the glitch offered you up an existing Public Mobile subscribers number

Since they had it longer than you did, you would need to change numbers

 

This happens rarely but there are a few threads where it happened in the past

 

Moderator

Re: My phone number isnt mine

HI @Cellsinator90,

 

We've replied to your message. Please check your inbox Smiley Happy

 

Thank you,

 

Syed

Mayor / Maire

Re: My phone number isnt mine


@stonechucker wrote:

@computergeek541, thanks for assisting in this thread, but can you edit your post to remove the quoted personal info included?

 

I'm sure this was an accidental oversight!


Thanks

I didn't even notice.

Mayor / Maire

Re: My phone number isnt mine

@Cellsinator90, PLEASE edit your original post.  You’ve already been asked once.

 

This is a wide open publicly accessible site, and your personal info is in danger.