My number not able to receive oversea text message since last month

[simonwu1981]

Hi Support,

my number (***-***-****) not able to receive oversea SMS. Can help to check what's wrong?

[Camelia_M · Accepted solution]

I'm sorry to hear that! smileysad:

You will need to contact a member of our Moderator Team.
Submit a ticket via the 24/7 virtual assistance SIMon to get this looked at
Note that you will need to create and/or sign in to the Community for the below link to work.

SUBMIT A TICKET - https://www.publicmobile.ca/en/bc/get-help

[srlawren]

@simonwu1981 perhaps not, but messaging the moderator team like @ShawnC13 suggested in the very first reply to this thread is.  Please do that.  They can help.

[simonwu1981]

You dont have to care the code is working or not, i am not able to receive the code. Thats the problem!! I hate to post problem to the forum. It's not customer service at all.

[Luddite]

@simonwu1981 Does your plan include global texting or just Canada wide texting?

Has this particular verification ever worked?

[simonwu1981]

Verification code is a 6 digit number with English characters, and i don't understand what relationship between my old plan <> public mobile =(. I transferred my number from roger to public mobile.

[Luddite]

Couple of other possibilities:

- some verification texts use short codes not supported by Publuc Mobile

- you have an old plan with just Canada wide texting

[simonwu1981]

The bank system will send a verification code for each transaction, and i was able to received SMS since june. 

[smp99]

I need to ask the obvious....

Are you sure the person sending the text is able to send SMS to Canada? 

[ShawnC13]

@simonwu1981

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

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