@Evangeline123 please use the 3 dots on the top right of your post to remove your phone number. To contact he moderators directly through private message, please use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
Explain your situation and ask them to help you to set up your self service account and to reset your old SIM card. As I mentioned in your original thread they are very hardy.
Préférez-vous que nous nous réunissions en français? Merci.