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Model Citizen / Citoyen Modèle

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...

@Evangeline123  please use the 3 dots on the top right of your post to remove your phone number. To contact he moderators directly through private message, please use this link

Keep an eye on the envelope top right of your screen. The mods answer will show up there. 

Explain your situation and ask them to help you to set up your self service account and to reset your old SIM card.  As I mentioned in your original thread they are very hardy.

Préférez-vous que nous nous réunissions en français? Merci.