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Great Neighbour / Super Voisin

My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my credit

Edit:  Phone number redacted by will13am.  Please do not post personal information in the public forum.


Accepted Solutions
Highlighted
Moderator

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...

Hi there!

 

Here is SIMon--> SIMon, our friendly chatbot which is waiting to help you with this. He know a lot of tricks regarding situations like this one. 

 

Wish you a great day!

View solution in original post


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Highlighted
Model Citizen / Citoyen Modèle

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my cre

@Dse after too many attempts the account locks. Wait 50 minutes from last attempt, clear your browser history, go to incognito/  private mode And try to login again. Also, try from another browser. 

Also, please use the 3 dots at the side of your post to remove the phone number. It's a public forum

 

Highlighted
Great Citizen / Super Citoyen

Re: My number is , I'm having difficulty access my online account. I need to change my cre

@Dse 

Can you give us more details on this? 

Try a different browser, try clearing  catch/history and see if you are able to log in

Try clicking  "Forget password" and try resetting the password.

 

Cheers

Highlighted
Mayor / Maire

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my cre

@DseProviding more details regardng the problem would be helpful.

 

Btw if you activated your account in-store and never tried logging on your self-serve account, you can try registering it here now: https://selfserve.publicmobile.ca/self-registration/

 

If your account already exists, try resetting the password here: https://selfserve.publicmobile.ca/forgot-password/

 

Also check your email carefully in case the reset password email goes to the junk/spam folder. If you do not receive the email password email or you forgot some of your account info (like PIN or security question), you'll have to contact Moderators for help.

 

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

 

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Highlighted
Moderator

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...

Hi there!

 

Here is SIMon--> SIMon, our friendly chatbot which is waiting to help you with this. He know a lot of tricks regarding situations like this one. 

 

Wish you a great day!

View solution in original post

Highlighted
Mayor / Maire

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...

Any Oracle's around to do some editing on his number showing??

 

@computergeek541 @Luddite @ShawnC13 

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Oracle

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...


@Jb456 wrote:

Any Oracle's around to do some editing on his number showing??

 

@computergeek541 @Luddite @ShawnC13 


Maybe also ask the moderator why they didn't take action.

Highlighted
Oracle

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...


@will13am wrote:

@Jb456 wrote:

Any Oracle's around to do some editing on his number showing??

 

@computergeek541 @Luddite @ShawnC13 


Maybe also ask the moderator why they didn't take action.


They have not been given Oracle powers? It's work below their pay grade? Robot wink


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...


@Luddite wrote:

@will13am wrote:

@Jb456 wrote:

Any Oracle's around to do some editing on his number showing??

 

@computergeek541 @Luddite @ShawnC13 


Maybe also ask the moderator why they didn't take action.


They have not been given Oracle powers? It's work below their pay grade? Robot wink


The moderator probably didn't notice. At least we didn't see account and credit card numbers this time. 

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Good Citizen / Bon Citoyen

Re: My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my ...

xxxxxxxxxxx I can't make account because I need a code but my SIM card is not working

 

edited by computergeek541: phone number removed