10-21-2021 05:46 PM - edited 01-06-2022 03:51 AM
Public Mobile App and website says my login has been disabled.
My phone says my SIM Card is unregistered.
My phone is not working my account is not working.
My account has been paid.
10-25-2021 02:41 PM
@kparti wrote:It could be an unrelated issue but for them to both occur at the extact same time and be related is EXTREMELY unlikely
@kparti Just to clarify, your account wasn't suspended for more than 90 days without payment during that interval? I know you said you made a payment, but was it suspended before that? Because 90 days of suspension without payment means account/number is deactivated.
Or, have customer support been able to help you if it was connected to a possible SIMjack?
10-25-2021 09:22 AM
Submit a ticket in online chat , or talk with an agent
10-24-2021 11:17 PM
10-21-2021 09:43 PM - edited 10-21-2021 09:44 PM
10-21-2021 09:01 PM
@kparti wrote:Public Mobile App and website says my login has been disabled.
My phone says my SIM Card is unregistered.
My phone is not working my account is not working.
My account has been paid.
Are you new to Public Mobile (did you just activate a SIM card)?
OR, have you been a customer with working services before this 'unregistered' issue started happening?
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Were you able to try your SIM into another working phone (as @Anonymous already suggested), I am curious if this works.
10-21-2021 06:43 PM
Also can you call your number from another phone?
10-21-2021 06:40 PM
Try calling 611 from your phone. Alternatively call 1 855 4PUBLIC and enter your 10 digit phone number. Send a private message to customer support with "fraudulent port?" in the subject line and include the following info...... then start checking your financial accounts while you await the CSA response.
Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.
To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-21-2021 06:34 PM
@kparti wrote:It could be an unrelated issue but for them to both occur at the extact same time and be related is EXTREMELY unlikely
I have a suspicious feeling that your account could have been taken over by someone else. But then to swap out the SIM cards is not straightforward. You need to get in touch with a CSA to find out exactly what has transpired.
10-21-2021 06:00 PM
It could be an unrelated issue but for them to both occur at the extact same time and be related is EXTREMELY unlikely
10-21-2021 05:58 PM
@kparti : Yes it sounds serious. So we're trying to nail down where it's serious. Did you try the SIM in another phone?
10-21-2021 05:57 PM
I did initially take out my SIM card and try rebooting my phone.
The phone says the Sim is not registered.
My login has also been disabled from Public Mobile website.
This means it is likely an account issue not my phone.
If you are just going to spam suggestions that do not address the issue then please stop.
10-21-2021 05:54 PM
can you test your SIM card in another device to check it out your issue from device or SIM card,
if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent byCS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck...
10-21-2021 05:52 PM
@kparti : Can you try your SIM in another phone? The logging in _may_ be unrelated.
10-21-2021 05:50 PM - edited 10-21-2021 05:51 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do again Rebooting your phone
This is quick and simple,
10-21-2021 05:50 PM
this does not address my issue
10-21-2021 05:50 PM
10-21-2021 05:48 PM
for your website,
close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,