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Good Citizen / Bon Citoyen

Moderator response

Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response.

 

Thanks, Sandy.


Accepted Solutions
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Oracle

Re: Moderator response


@Greg1275 wrote:

Days.. Months... Sometimes years... 


Not sure what your point was here as it offers no help to the OP.  Try trolling on another forum

 

@SandyKalait is usually 2-4 hours but during heavier than normal work load it can take upto 72 hours and I think they maybe even past that right now for a response.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *

View solution in original post


All Replies
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Great Citizen / Super Citoyen

Re: Moderator response

Days.. Months... Sometimes years... 

Great Citizen / Super Citoyen

Re: Moderator response

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Town Hero / Héro de la Ville

Re: Moderator response

normally it takes few hours up to 48 hours.

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Mayor / Maire

Re: Moderator response

It usually takes 48 - 72 hours depending on workload.  If it has been more than 48 hours then try messaging them again.

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Great Citizen / Super Citoyen

Re: Moderator response


@SandyKala wrote:

Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response.

 

Thanks, Sandy.


Most seems to say at least 48 hours. Is it an issue that absolutely requires a moderator or is it maybe something that the Community might be able to help with? Never hurts to ask here first! 

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Town Hero / Héro de la Ville

Re: Moderator response


@SandyKala wrote:

Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response.

 

Thanks, Sandy.


What issue you have? While you're waiting moderator to respond, you can post your issue right here, someone may can help you.

Highlighted
Oracle

Re: Moderator response


@Greg1275 wrote:

Days.. Months... Sometimes years... 


Not sure what your point was here as it offers no help to the OP.  Try trolling on another forum

 

@SandyKalait is usually 2-4 hours but during heavier than normal work load it can take upto 72 hours and I think they maybe even past that right now for a response.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *

View solution in original post

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Mayor / Maire

Re: Moderator response

My answer cane in 36 hours and was solved by 48.

 

@ChuckYeah 

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Mayor / Maire

Re: Moderator response

Under the circumstances, I was completely satisfied!