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tazpolish
Good Citizen / Bon Citoyen

why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend 

3 REPLIES 3

benfatto
Deputy Mayor / Adjoint au Maire

@tazpolish  There is no point messaging a particular moderator. All the messages go into a common queue. 

JoyLuck
Mayor / Maire

@tazpolish wrote:

why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend 


Use the online chat for activations:

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en


@tazpolish wrote:

why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend 


For activation assistance, you can speak to a live Public Mobile employee by going to: https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

 

When it comes to moderators, please realize that there are many customers to  take care of, and they'll get to you as soon as they can if you send them a message.

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