Lost sim need to activate new one

[vanessalegault]

Purchase a plan and sim card yesterday got home part of sim missing so had to purchase new sim card. Now cant get this new sim card added to phone as i wasent done setting up account

Posted Edited by @stonechucker  to remove personal and account information.

[CS_Agent]

Hello @vanessalegault!

If you are still having issues please get in touch with the Moderator team to have this fixed as soon as possible. 

You can send us a private message by following this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

All the best,

Mariela

[jeremiah10]

Hey Vanessalegault

What i can suggest is sign up on Community and message the moderater team. You will not be able to log into self serve because your account is not fully set up. When setting up an account they send a text message to the original number and simcard which you need.
if you dont mind me asking what part of the simcard is missing? if the main piece is there you can go into any local store and get the simcard adapter.

Hope i was able to help, enjoy your day.

[navcoke]

Be aware of the session lock while activating the account. You have to wait for 50 minutes to let the session expiry before retrying to activate. I would give it an hr 🙂 before hitting a retry.

[krazykiwi]

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@vanessalegault wrote:

Purchase a plan and sim card yesterday got home part of sim missing so had to purchase new sim card. Now cant get this new sim card added to phone as i wasent done setting up account

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If you click the 3 dots in the top right corner of your post you can edit your post and remove the ph# and sim#.

Unfortunately as mentioned if you are unable to access your self serve account you will need to contact the MODs.

To Contact the Moderators click this link and describe in detail your situation.

[RobertQc]

@vanessalegault  I misread

You won't be able to use https://selfserve.publicmobile.ca/self-registration/ since you dont have the original sim

Try using https://selfserve.publicmobile.ca/forgot-password/

If you can get access to the account log into your account https://selfserve.publicmobile.ca/  and you can change the sim card yourself.

If you can't get into the account, you will need to contact the moderator team   Click this to send them a message.

[RobertQc]

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@vanessalegault wrote:

Purchase a plan and sim card yesterday got home part of sim missing so had to purchase new sim card. Now cant get this new sim card added to phone as i wasent done setting up account

*

New sim *********************

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Please dont post your sim/account number this is a public forum.

Log into your account https://selfserve.publicmobile.ca/  and you can change the sim card yourself.