cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
roypierog
Great Neighbour / Super Voisin

Lost device

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?


Accepted Solutions
ShawnC13
Oracle

Re: Lost device


@roypierog wrote:

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?


@roypierog, you are going to have to contact your previous provider and confirm your identity to prove you have authority to make changes on the account.  Then you can ask them how you can port out without having the phone with you because it is lost.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post


All Replies
S--S
Mayor / Maire

Re: Lost device

@roypierog 

 

Lost or Stolen Phone (publicmobile.ca)

 

Contact Customer Support Agent by CS_Agent ,

 

your SIM card manually updated by an agent by submitting a ticket link,

 

[incorrect info struck out  ........ Luddite]

t_p
Town Hero / Héro de la Ville

Re: Lost device


@roypierog wrote:

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?


@roypierog 

You can try calling your old provider to give verbal consent after you've filed the porting request with PM.

Triguy
Mayor / Maire

Re: Lost device

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
ShawnC13
Oracle

Re: Lost device


@S--S wrote:

@roypierog 

 

Lost or Stolen Phone (publicmobile.ca)

 

Contact Customer Support Agent by CS_Agent ,

 

your SIM card manually updated by an agent by submitting a ticket link,


@S--S you missed the question and only responded to lost phone.  This user would like to port a number into PM but have lost their phone with their previous provided sim in it.  So they would be unable to answer the text that is sent to approve the porting out of the number.

 

Remember it doesn't matter if you are the first to respond if you are providing the wrong information.  Please take your time to read the question and make sure you understand what they are asking and then provide correct advice.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

ShawnC13
Oracle

Re: Lost device


@roypierog wrote:

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?


@roypierog, you are going to have to contact your previous provider and confirm your identity to prove you have authority to make changes on the account.  Then you can ask them how you can port out without having the phone with you because it is lost.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post

S--S
Mayor / Maire

Re: Lost device

@ShawnC13 

i know they OP need to port out but no device has, then only by CSA, they can help them,

so what i missed !! 

ShawnC13
Oracle

Re: Lost device


@S--S wrote:

@ShawnC13 

i know they OP need to port out but no device has, then only by CSA, they can help them,

so what i missed !! 


@S--S , You missed that the OP is trying to port IN not out.  So a PM CSA can't help them with a previous provider missing sim


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

S--S
Mayor / Maire

Re: Lost device

@ShawnC13 

yeah i see now so sorry my mistake,

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Lost device

@roypierog 

Log into your Self Serve account and go to View My Usage then click on Lost/Stolen Phone. Also make note of your account number then contact a PM CS Agent by click on SIMon chat button and type in Create a Ticket and explain that you lost your phone and you want to keep your old number.

They will need your PIN number, Account number, phone number, address etc.

Need Help? Let's chat.