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Model Citizen / Citoyen Modèle

Re: Locked sim PUK CODE


@Ericrs100 wrote:

Yea everything is good to go on apple side, i just need the puk code, can some one tag a mod in here i need this figured out asap


It looks like your phone was locked at previously carrier network,  you need contact previously carrier for PUK code, make sure is not IMEI code. 

Model Citizen / Citoyen Modèle

Re: Locked sim PUK CODE


@Ericrs100 wrote:

I sent them a message when i enter 1234 its saying enter a new pin number and its asking to enter it twice and its still says sim locked


If you don't know the PIN, don't try it, you'll make things more complicated. Contact your previously carrier for PIN.

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

91E38364-400A-437D-BDDD-A58480C6F236.png

 

Town Hero / Héro de la Ville

Re: Locked sim PUK CODE

@Ericrs100I don't think that is the SIM PIN option but something to do with the carrier... ie Under General -> About -> Carrier. you should get something like Public Mobile 36.0.1 or something like that.. usually when a new profile is downloaded from Apple... it can trigger the PUK.

 

At this juncture I still suggest you find someone and try the SIM card to eliminate PM as the culprit.

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

I just got off the phone with rogers, the PUK CODE is from the sim card carrier wich is public mobile. Il wait for the mods reply...

Model Citizen / Citoyen Modèle

Re: Locked sim PUK CODE


@Ericrs100 wrote:

I just got off the phone with rogers, the PUK CODE is from the sim card carrier wich is public mobile. Il wait for the mods reply...


So your previously carrier was Rogers, put Rogers SIM card into your phone, did phone show need PUK code? If not, then PUK code is not from the SIM card, it's locked to the previously carrier Rogers network. 

For my understanding, the PUK code came from the carrier not from the SIM card.

My son and daughter in law switched to PM couple months ago, they have iPhone 6 and iPhone X, they don't have the probloem you said.

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

I tried in my girlfriends phone, and her sim in mine and it works when i put my public mobiles sim in her phone its giving me the same thing... so its the public mobile sim

Model Citizen / Citoyen Modèle

Re: Locked sim PUK CODE


@Ericrs100 wrote:

I tried in my girlfriends phone, and hersimm in mine and it works when i put my public mobilessimm in her phone its giving me the same thing... so its the public mobilesimm


Then it's SIM card's problem. You need to contact moderator team for new SIM card

httpss:/productioncommunityypublicmobilee.cat55/notescomposepagee/note-to-user-id/22437

Mayor / Maire

Re: Locked sim PUK CODE


@Ericrs100 wrote:

I tried in my girlfriends phone, and her sim in mine and it works when i put my public mobiles sim in her phone its giving me the same thing... so its the public mobile sim


You can go back where you bought your sim and ask for a new one and change the number in your self-serve tab PLAN/OPTION and CHANGE YOUR SIM NUMBER.

Or you can buy a new sim card and change the number in your self-serve account for having your service. You will see with the moderator for your bad sim what can be done.

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

Sim was bought online