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Good Citizen / Bon Citoyen

Locked sim PUK CODE

So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE? Some one help?

Town Hero / Héro de la Ville

Re: Locked sim PUK CODE

@Ericrs100What kind of phone are you using? Do you have a spare phone or a friend's phone to swap to see if the issue persists?

Mayor / Maire

Re: Locked sim PUK CODE


@Ericrs100 wrote:

So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE? Some one help?


It looks like your phone is lock with your old carrier..???

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

Iphone 7 plus? And i do not no

Town Hero / Héro de la Ville

Re: Locked sim PUK CODE

The default PIN is 1234.. You can try that.. if not you would need to talk to the Moderator_Team for the PUK.

Mayor / Maire

Re: Locked sim PUK CODE


@Ericrs100 wrote:

Iphone 7 plus? And i do not no


Did you use it with another company before?

Highlighted
Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

I dis but i had already called to have it unlock

Mayor / Maire

Re: Locked sim PUK CODE


@Ericrs100 wrote:

I dis but i had already called to have it unlock


And did they unlock it with a code?

Good Citizen / Bon Citoyen

Re: Locked sim PUK CODE

Yes they dis with the imei


@Lieux wrote:

@Ericrs100 wrote:

I dis but i had already called to have it unlock


And did they unlock it with a code?


 

Mayor / Maire

Re: Locked sim PUK CODE


@Ericrs100 wrote:

Yes they dis with the imei


@Lieux wrote:

@Ericrs100 wrote:

I dis but i had already called to have it unlock


And did they unlock it with a code?


 


Ok....and your sim was new?