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Locked out

AD24
Good Citizen / Bon Citoyen

message

"PUK"exhausted -you have exhausted all attempts to unlock your SIM.

What do we do now?!?!?

10 REPLIES 10


@AD24 wrote:

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution


I'm sure you have resolved this situation by now. If you ever have a repeat, and don't want to wait for the moderators, buy a new SIM then Change SIM in your self serve account. PM SIMs have no lock when new. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.


@AD24 wrote:

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

@AD24  you should check your pm box ....mod response times are speeding up considerably....fingers crossed.


 

AD24
Good Citizen / Bon Citoyen

Really, 2 days+ without a phone during a work week! Yikes! Maybe this plan is not a great solution

GinYVR
Mayor / Maire

@AD24It seems it will take a moderator 48+ hours to get back to you.

AD24
Good Citizen / Bon Citoyen

thank you.

Are they prompt in responding?  I need this addressed ASAP!

DL888
Model Citizen / Citoyen Modèle

If you get locked out, then you will need to contact the Mod, they will likely give you a personal unlock code for your SIM.

AD24
Good Citizen / Bon Citoyen

we did not

AD24
Good Citizen / Bon Citoyen

iphone 5

Triguy
Mayor / Maire

Did you switch from another provider ?

 

ChuckYeah
Mayor / Maire

What was the original message? What kind of phone?

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