Locked out of my account

[frankpotvin]

I am locked out of my account and want to pay my bill, how do I proceed?

[Triguy]

You can also make a payment using recharge.com or ding.com but there is a service charge.

[Staliger]

@frankpotvin Mods will restore your access. Btw, do you have Autopay enabled?

[Anonymous]

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@frankpotvin wrote:

I am locked out of my account and want to pay my bill, how do I proceed?

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I guess you don't have autopay set on. Why not? 🙂

You can also buy vouchers in many stores and online. Then use the 611 service to add the voucher.

You can also use the instant top-up in some stores.

[gblackma]

@frankpotvin Try the forgot password link to get back into your self service account. If this fails contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[Mattredwingsfan]

You need to contact the moderators and ask them for a temporary password. Click on the green question mark in the white circle at the bottom right of your screen. This connects to the auto-bot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.

Good Luck and Cheers,
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save