cancel
Showing results for 
Search instead for 
Did you mean: 

Lock out from my account

hwmedina
Great Neighbour / Super Voisin

can anybody help me.

 get unlock from my account intry resetting my password but not even that is working. Thank you  

4 REPLIES 4

popping
Retired Oracle / Oracle Retraité

I was able to get a reset passward email from PM earlier today.

Wait until tomorrow morning and trial again after the maintenance update Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

ashleyb
Great Citizen / Super Citoyen

This happened to me. It let me reset my password fine. Id suggest contacting the mods and they will help you.

RobertQc
Mayor / Maire

@hwmedina wrote:

can anybody help me.

 get unlock from my account intry resetting my password but not even that is working. Thank you  


@hwmedina

 

Sorry, sadly the password reset is still broken for most people, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.  

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

  1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
  1. Tagging: @If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

 

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).

 

 

PJC
Town Hero / Héro de la Ville

The password reset function is broken.

 

You will have to send a message to the mods to have them help you reset your password.

 

Here is the link to send them a message, include your account name, phone number, pin and description of your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.