cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Koodo prepaid transfer time

Hi, 

How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks! 

Mayor / Maire

Re: Koodo prepaid transfer time


@dvanvliet wrote:

Hi, 

How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks! 


@dvanvliet  Response times vary from 1 to 48 hours. For your port just continue to use your Koodo sim card until it stops working. Once that happens it means the port is complete at which point you can start using your Public Mobile sim.

Town Hero / Héro de la Ville

Re: Koodo prepaid transfer time

@dvanvlietThat's normal.. I would say 48 - 72 hours. You should be able to receive things from Koodo during the porting process.. it might be handy to have 2 phones with both SIM cards in...

Town Hero / Héro de la Ville

Re: Koodo prepaid transfer time

Dont cancel your Koodo account until the port is complete. Keep using your Koodo sim card until it stops working, then you will know the port has completed successfully. A port can take up to a couple days.

Great Neighbour / Super Voisin

Re: Koodo prepaid transfer time

OK thanks all

Re: Koodo prepaid transfer time


@ZfromVanC wrote:

Dont cancel your Koodo account until the port is complete. Keep using your Koodo sim card until it stops working, then you will know the port has completed successfully. A port can take up to a couple days.


I would say don't cancel the Koodo service at all.  The number porting process is supposed to take care of that.  Too often, people call up the old carrier to cancel becauase they simply do no understand that merely submitting the request or seeing Public Mobile's "successful" self-serve message doesn't mean that things are done.  The good news is that I'm not sure how a customer would be able to mistakenly cancel a Koodo prepaid service (other than forgetting to top up).