Once you receive your new SIM card, you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:
- Log into your Self-Serve account
- Go to Plan and Add-ons > Change SIM card
- Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:
@Sueann wrote:Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep my same old number that I had. How do I go about doing that?
Log into self service and choose the Change Sim Card link.
