cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
gmthorne
Good Citizen / Bon Citoyen

Just signed up for PM. Was promised one free month but my Master Card was charged right away.

 
Tags (1)

Accepted Solutions
Jb456
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

@gmthorne  Provided the criteria was met to be eligible for the promotion. You will see the credit applied to your account within 30 days of activation but before next renewal.

 

On the other hand if you used a referral code for a $10 sign-up bonus. That will be credited to your account within 72 hour's of activation.

 

Take note. Plans are not monthly there 30 days.

 

Welcome to Public Mobile 🙂

View solution in original post


All Replies
JK8
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

Your second month (30 day cycle)  is free

Quigley
Town Hero / Héro de la Ville

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

For promos you always pay for the first 30 days. Your second 30 days will be in the form of a credit within 30 days

RossN
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

@gmthorne  Hi it says in the promo that it is your second month free welcome to public

kb_mv
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

@gmthorne The key here is "a" free month as opposed to the first month free. You would have seen it in the terms and conditions of the offer.

Jb456
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

@gmthorne  Provided the criteria was met to be eligible for the promotion. You will see the credit applied to your account within 30 days of activation but before next renewal.

 

On the other hand if you used a referral code for a $10 sign-up bonus. That will be credited to your account within 72 hour's of activation.

 

Take note. Plans are not monthly there 30 days.

 

Welcome to Public Mobile 🙂

View solution in original post

HALIMACS
Mayor / Maire

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

Hi @gmthorne 

 

All the folks who replied here are absolutely correct, and we've all gotten this question many, many times.

 

I COMPLETELY understand the misunderstanding on your part.

 

On the landing page for this promotion, Boxing Week Savings (publicmobile.ca) it states, in part:

 

"Start the New Year with a month of free service on us. For a Limited time only, get a month of free service when you enter your email below and activate on any plan by February 8."

 

Unless prospective customers are seeing the promotion listed under the Community announcement pages, or reading the terms and conditions all the way in a bottom link on the promo landing page, it's unclear that it's the 2nd month that's free.

 

Still - it's a pretty sweet deal with the added data bonus, but that's why your card was charged for the 1st month.

 

Welcome to Public Mobile!!!

 

 

Bear2
Great Citizen / Super Citoyen

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

When I signed up I got my credit the 2nd month. At first it didn't show and I worried, but it all worked out. So far I am loving PM so much cheaper than my old plan 

gmthorne
Good Citizen / Bon Citoyen

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

Thank you. 

gmthorne
Good Citizen / Bon Citoyen

Re: Just signed up for PM. Was promised one free month but my Master Card was charged right away.

It may have been there for sure but at 84 years old, these explanations are easy for me to miss. 

Need Help? Let's chat.