Just set up everything working but phone

[Lynn3]

Text is working properly email is coming through but when we called the number it goes straight to voicemail any suggestions

[Lynn3]

Thanks we will try 

[gblackma]

@Lynn3 can you call and receive/ send texts? Try these tricks to reset your phone service.
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

[ChuckYeah]

@Lynn3 If you ported in a number at activation, this is normal. Your old sim should still work until the port completes. When the port completes, incoming calls will work on your new PM sim. Usually 30 min to 2 hours, but can take longer.