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Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954
Good Citizen / Bon Citoyen

Hello,

 

I have just joined Publicmobile with 1 gb plan and somehow 500mb is already used. All I've done was sending and receiving TEST text and picture messages.

 

I've activated a 2nd, similar account and same thing happened.

 

Any thoughts please ?

32 REPLIES 32

Staliger
Mayor / Maire

@User1954 can you show the screenshot of your self-service account with data info? Hide confidential things. Also make sure that you restricted your apps to update via phone data.

geopublic
Mayor / Maire

@User1954  Are you sure it's 500MB and not 5MB? Public Mobile reserves a 5 MB buffer initially but releases it back you and does not count towards your usage.

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