Issue with Line Port from Bell

[kevperciv]

Hello, 

I'm trying to port my number with Bell but keep getting an error that is has been rejected.

I have tried multiple times and am still having the same issue.  all information matches, so im not sure what the issue is.

Thanks!

[geopublic]

@kevperciv  Are you trying to port a Bell landline? If yes, do you have other services attached to that number? If yes, best to call Bell and find out if you allowed to port out with your current configuration.

[popping]

@kevperciv 

Are you on a Bell corporate plan?

If yes, you need to switch to an individual Bell plan first before posting.

[kevperciv]

number is 100% active

[kevperciv]

my error message is 

Your Old Service Provider rejected your transfer request. Common mistakes:

•   • Account Number doesn’t match Old Service Provider records
•   • Equipment Serial Number doesn’t match Old Service Provider records
•   • Security PIN doesn’t match Old Service Provider records
•   • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
•   • Did not check the “I am authorized…” checkbox
• 
  
  Please review and correct your entries, and click “Submit”
   

Its not asking for any of this info

First Name:*

Middle Initial:

Last Name:

*

Province:

*

Postal Code:

* 

Street Number:

*

Street Name:

*

City:

*

Alternate contact number in case the transfer has problems (10-digits, no spaces, no dashes)*

What do you want to do with your TV or Internet associated with this number? --Select one of the following option-- Disconnect Internet and TV service Disconnect Internet service Disconnect TV service No change 

Will you be changing your address?

Reseller name (if applicable):

Old Account Password (if applicable):

Additional Notes:

Name on Old Service Provider account:

[popping]

@kevperciv 

Is PM server reject your Bell number on the initial number porting step?

Your Bell number must be active before you can port your number to PM.

[Dunkman]

@kevperciv 

Is your Bell line active?  It needs to be active.  

Is it a landline or mobile?

Usually need account number.

Here is a help article on porting:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

[kevperciv]

Thanks for the quick reply, 

its not asking for an account number which i found to be odd.

[Dunkman]

@kevperciv 

With Bell, the information needed 

1. Account holder name

2. Account number

3. Phone number

Avoid using PIN, IME information

What message are you getting when it gets rejected?