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Great Neighbour / Super Voisin

Issue ordering SIM card

I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. 


I cannot contact moderators directly, as I do not have a user (no number yet).


How can I make sure the order went through, and that I will receive the SIM cards?

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Mayor / Maire

Re: Issue ordering SIM card

You can reach moderators via private message as the chat bot will not work for you.


Here is the link to reach them.


Keep an eye on your envelope at top rightish of page. That is where they will respond.