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Great Neighbour / Super Voisin

Issue ordering SIM card

I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. 

 

I cannot contact moderators directly, as I do not have a user (no number yet).

 

How can I make sure the order went through, and that I will receive the SIM cards?

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Mayor / Maire

Re: Issue ordering SIM card

You can reach moderators via private message as the chat bot will not work for you.

 

Here is the link to reach them.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Keep an eye on your envelope at top rightish of page. That is where they will respond.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Issue ordering SIM card

You can reach moderators via private message as the chat bot will not work for you.

 

Here is the link to reach them.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Keep an eye on your envelope at top rightish of page. That is where they will respond.

View solution in original post