10-05-2019 08:45 PM - edited 01-05-2022 07:26 AM
Hello everyone,
Glad to be on board with Public Mobile (PM)!
I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account).
Now, since I'm happy with the service, I have just decided I would change this number and transfer my former number from Chatr, which I just did.
Issue is:
-I cannot receive any call on that number (it goes straight to voice mail every time, my Chatr voice mail btw);
-I cannot receive any SMS.
Note that I can give calls though, and data is still working fine.
Any hint on where the issue could come from ?
Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞
BeJiTo1984
Solved! Go to Solution.
10-06-2019 12:01 PM
@BeJiTo1984 wrote:
Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞
For future information, you could have still received calls if you had re-inserted your Chatr sim card into your phone.
10-06-2019 04:25 AM - edited 10-06-2019 04:55 PM
Welcome to public mobile @BeJiTo1984 . Sounds like your happy to be here and already getting the hang of the community. Looking forward to hearing what you have to say. I see a community reward in your future.....
10-05-2019 08:59 PM
@BeJiTo1984 Good to hear it all got sorted quickly for you and welcome to PM:)
10-05-2019 08:55 PM
All good now, I guess our answers crossed each other!
(And yep, I did try to reboot my phone at the time, but it did not work. Guess i just needed to leave it a bit more time to be completed :))
10-05-2019 08:54 PM
@BeJiTo1984 thats great, welcome to public mobile! Start enjoying the savings.
10-05-2019 08:52 PM
Wow that was fast! Thanks for the swift reply GR, much appreciated!
This was done less than 30 min ago.
...And you know what ? I have just received a sms saying that the port has been successfully done !!!
Woohoo !
All good now, sms and calls are working like a charm 🙂
Thanks once again for the quick support @GR and Public Mobile, you rock 😉
10-05-2019 08:50 PM
@BeJiTo1984 wrote:Hello everyone,
Glad to be on board with Public Mobile (PM)!
I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account).
Now, since I'm happy with the service, I have just decided I would change this number and transfer my former number from Chatr, which I just did.
Issue is:
-I cannot receive any call on that number (it goes straight to voice mail every time, my Chatr voice mail btw);
-I cannot receive any SMS.
Note that I can give calls though, and data is still working fine.
Any hint on where the issue could come from ?
Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞
BeJiTo1984
Have you tried rebooting your phone? The porting may not be complete and may take another hour or two to finish.
10-05-2019 08:47 PM
@BeJiTo1984 that is normal for porting, when the port is complete everything will work! You'll get a text saying welcome to public mobile your port is complete. Usually it takes a few hours to complete, how long ago Did you port?