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Great Neighbour / Super Voisin

Is there any way to speak to a human at Public Mobile?

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay  my plan and continue using my phone. I just need to speak to a PERSON

I submitted a help ticket but I will be contacted by someone with 48 hours ( too long)


Accepted Solutions
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Mayor / Maire

Re: Is there any way to speak to a human at Public Mobile?

Not promising anything, but my son sent a ticket this morning at 11:17 and it was answered within the hour.

 

I think @Moderator_Team is your only option from the info you've provided. Unless you go the route of cracking, reopening your email.

View solution in original post


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Mayor / Maire

Re: Is there any way to speak to a human at Public Mobile?

Not promising anything, but my son sent a ticket this morning at 11:17 and it was answered within the hour.

 

I think @Moderator_Team is your only option from the info you've provided. Unless you go the route of cracking, reopening your email.

View solution in original post

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Great Neighbour / Super Voisin

Re: Is there any way to speak to a human at Public Mobile?

Thanks Chuck, trying the @mod now

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Deputy Mayor / Adjoint au Maire

Re: Is there any way to speak to a human at Public Mobile?


@clifflong wrote:

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay  my plan and continue using my phone. I just need to speak to a PERSON

I submitted a help ticket but I will be contacted by someone with 48 hours ( too long)


If you need immediate access to have an active line, consider buying a Prepaid Top up Card/Vouchers and thousands of places Nationwide eg. 7 eleven, Most Cell Phone Stores, gas stations, Canadian Tire etc or use recharge.com. once you have the voucher call 611 from your Public Mobile Phone to add it.

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Great Neighbour / Super Voisin

Re: Is there any way to speak to a human at Public Mobile?

Thanks will try that, still no response to my ticket to the mods, but likely no one will get back to me until tomorrow now I suspect

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Mayor / Maire

Re: Is there any way to speak to a human at Public Mobile?

Perhaps not, but the @Moderator_Team works until 10 est on Saturday. Perhaps some help will be waiting for you when you wake up, hopefully!

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Good Citizen / Bon Citoyen

Re: Is there any way to speak to a human at Public Mobile?

To recover your password you need to either look at your preferences inside of your browser (Explorer, Firefox, Google Chrome) and look for the place where it saves your passwords. You will need to enter your computer password to see it as it will not be readable to protect you from others seeing all of your passwords you have saved from different sites. If you have a Windows 10 computer (that's what mine is) you can go to "Manage network passwords', then manage credentials, then 'manage web Credentials. Find Public Mobile <https:selfserve.publicmobile.ca/> amd click on the little circle with the down arrow. More information is there including your password in black dots. Click beside the password where it says "Show" and your computer password will need to be put in for verification to show that it is really you. Good luck.

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Mayor / Maire

Re: Is there any way to speak to a human at Public Mobile?

Click here to send a Private Message to the Moderator Team

 

Or interact with that mindlessly overfriendly Simon chatbot contraption you'll see lurking in the lower righthand corner, they are apparently assigning higher priority to any support tickets it creates.