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Good Citizen / Bon Citoyen

Invalid sim but I have been charged lol...

HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button.  got an error message.  Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed in later0.  Got another error message.  

 

When I go back to the activate screen I get a invalid SIM message.  My creadit card has been charged for the plan I selected, but I cant login lol Help


Accepted Solutions
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Mayor / Maire

Re: Invalid sim but I have been charged lol...

@pinkflamingo 

If Public mobile did not take your money already, then I would say try the activation again, but since it did take your money, I would suggest contact moderator with your issue.  I was hoping that by taking your money, PM did your activation already, but it does not look like it.

 

Moderators are PM employees that can fix account issues.  Write a detailed private message including your SIM card number, Telus account number, account holder name and Telus phone number wanted to port.  

 

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

As you wait for moderator response (1-2 days), continue to use your Telus SIM card.  If it stops working for some reason, then try your PM SIM card. 

View solution in original post


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Mayor / Maire

Re: Invalid sim but I have been charged lol...

@pinkflamingo 

Have you tried putting your PM Sim card in the phone?  See whether you get any service. If you are porting over a number, it might take a few minutes to a few hours depending on whcih mobile company.  If landline or VOIP line, it can take several days.  Does your original carrier SIM card work still?

 

You only need to have correct address for your billing information for the credit card, so if you got charged, that went through.  

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Good Citizen / Bon Citoyen

Re: Invalid sim but I have been charged lol...

When I call my phone with the old Telus SIm it rings so...

 

 

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Mayor / Maire

Re: Invalid sim but I have been charged lol...

Contact a moderator for assistance.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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Mayor / Maire

Re: Invalid sim but I have been charged lol...

@pinkflamingo 

That means that your port is not done yet if your Telus SIM card still works.  Telus ports are usually quite quick since Telus, Koodo and PM are the same company.  Your port might be stuck.  

 

Have you tried putting PM sim card into your phone yet?

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Good Citizen / Bon Citoyen

Re: Invalid sim but I have been charged lol...

Public Sim In my phone now ...No service

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Mayor / Maire

Re: Invalid sim but I have been charged lol...


@pinkflamingo wrote:

HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button.  got an error message.  Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed in later0.  Got another error message.  

 

When I go back to the activate screen I get a invalid SIM message.  My creadit card has been charged for the plan I selected, but I cant login lol Help


LOL! Errors all over the place but the system finds a way to take your money. Try to do things by all the proper methods and the system never takes the money and locks the cc out.

Incredible.

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Mayor / Maire

Re: Invalid sim but I have been charged lol...

@pinkflamingo 

Try re-booting your phone with your PM sim card in it.  

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Good Citizen / Bon Citoyen

Re: Invalid sim but I have been charged lol...

What next? thanks !!!

Good Citizen / Bon Citoyen

Re: Invalid sim but I have been charged lol...

Thanks I did that...No service still