Invalid Sim?

[mememe]

I am unable to activate my sim, as it says its invalid! What should i do?

[MoraMan]

probably need a bit more detail here.

- new SIM?

- new account?

- unlocked phone?

[canucks4life]

Clear browser cache and try again was getting the same error on activation page with a brand new SIM yesterday...also the select new number drop down box was not populating correctly.

[Korth]

@mememe

Is it a new unused PM SIM card?  If it's ever been used before then it can't be (re)activated.

Are you sure your device unlocked?  Carrier-locked phones can say "Invalid SIM" when other-carrier SIM cards are installed.  Blacklisted devices (registered as lost/stolen) can do the same.  The exact message varies with device brand/model - what kind of phone do you have and where do you get it?

Click here to send a Private Message to the Moderator Team if you need their assistance.

[mimmo]

Did you go through the process once and it failed?

I think you will need to contact the mods

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[NDesai]

If it says invalid then the sim must be used before. Are you sure it's a brand new sim?