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Great Neighbour / Super Voisin

Invalid SIM

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 

Oracle

Re: Invalid SIM

@Chinwe , if you did not progress to the payment page and made a payment, please delete browser cache, wait an hour for the session lock to clear and give it another try.  Incognito mode has been known to be effective against this activation bug.  

Model Citizen / Citoyen Modèle

Re: Invalid SIM


@Chinwe wrote:

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 


@Chinwe hi this happens on occasion you may have to wait an hour and try again 

Mayor / Maire

Re: Invalid SIM

@Chinwe easiest way is click link below

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

 

It's a live chat ONLY for new activations with a real human.

 

Don't forget to use a referral code for a $10 signup bonus.

Re: Invalid SIM


@Chinwe wrote:

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 


Phone number and plan selection is further on during the activation process than where entering the SIM card number is. Never go back after proceeding past the first page or the activation will fail.

Great Neighbour / Super Voisin

Re: Invalid SIM

So if you go back during the activation then the sim fails, what do you do next?

Mayor / Maire

Re: Invalid SIM

Check to see if your credit card was charged.  If it was then try putting in your phone to see if you get service.

 

If there was no charge then try waiting an hour and try activating again.

Mayor / Maire

Re: Invalid SIM

@Tessacarson 

 

If not charged use the live chat to speak to a real human. It's only for activations they will help you.

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

 

Also don't forget to put your email in promotion link for 5gigs free and 2nd 30 days free before activation and sign up for an eligible plan.

 

https://publicmobile.ca/en/bc/boxingweek

 

 

 

Then use a referral code for a $10 sign up bonus.

Re: Invalid SIM


@Tessacarson wrote:

So if you go back during the activation then the sim fails, what do you do next?


The actual error messages that sometimes shows on the screen say a 50 minute wait, but some users have found that the amount of time that needs to be waited is considerably less (as is the stated 1 hour time for self self password lockout much less than 1 hour).  If you go back at any point, the activation will fail.  That's just one of the strange tings that go on at Public Mobile when it comes to activation website. 

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