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Good Citizen / Bon Citoyen

Re: Invalid SIM

Since I was already charged will they keep charging me every month since I don't have service?? Also my username does not work. Why was I charged but my username does not work. And now when I sign up again I will be charged again??

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Mayor / Maire

Re: Invalid SIM

@InvalidSIm  since you have been charged, your account was created. And twice, could mean that you created 2 accounts. Does your phone work when you insert your SIM into your phone?  You will not be charged again if you have to create your self service account.   Please do it now. I gave you a link to do it. Thanks.

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Mayor / Maire

Re: Invalid SIM

@InvalidSIm  If you insert the Public Mobile sim card in your phone does it connect to the network? Dial 611 is your account active? If yes, try making a call. Does it work? If you can just hit the register link at the selfserve login page and enter your number. Otherwise submit a ticket to PM so that they can reset your account.

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Good Citizen / Bon Citoyen

Re: Invalid SIM

I was charged, but my account login does not work.

 

How come I was charged but my account login does not work??

 

Also when I put I forgot my password and enter my email address it says that that login cannot be found.

 

Now to top it off when I call the 1855 number listed on my pending credit card transaction field I get a notice saying that the next time I will be charged is on August 30th. Mind you, this is after I enter my cellphone number in the automated IVR (even though that cellphone number is still with Bell since the page timed out yesterday)

 

Also when I try to turn the autopay option off in the IVR it says invalid PIN.

 

I just want to get this resolved.

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Good Citizen / Bon Citoyen

Re: Invalid SIM

I tried the self serve link and enter my number (mind you that number is still with Bell because the page timed out yesterday) and it says I should get a text message but I never get a text message even though my number works.

 

I hope I do not have to cancel my credit because of this BS.

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Model Citizen / Citoyen Modèle

Re: Invalid SIM

@InvalidSIm what does the pm simcard say when it's inserted in your device?

 

 

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Mayor / Maire

Re: Invalid SIM

@InvalidSIm  You need to have the Public Mobile sim card in your phone to receive the text.

 

Even though you ported your number from Bell you should still be able to make calls and send texts with your Public Mobile sim inserted in your phone provided it has been activated.